The Cleaning Authority

Stop Coming Home to a Second Job. We'll Do the Cleaning for You!
Overview
The Cleaning Authority was founded in the Baltimore-Washington metro area in 1977 as one of the first whole house cleaning services in the region. In 1989, Steve Robinson and Tim Evankovich purchased the company and broadened its scope to serve even more clients.

This quality commitment and reputation for excellent service attracted outside investors. In 2014, the company announced a majority acquisition by PNC Riverarch Capital. This exciting change didn't mean a complete overhaul: The management team did not change and Steve continued on in his leadership position with the Board of Directors.

Additionals
The Cleaning Authority is widely recognized for our commitment to serving our customers while staying friendly to the environment. We have a history of excellence and dedication to our clients through providing professional and high-quality house cleaning services across America.

Why Our Franchise?
You don't have to be an expert in residential cleaning services to start your franchise. All that's required is ambition and the willingness to put our tools and resources to work for you. We offer all of our franchisees thorough training and unmatched support from day one through the evolution of your business.

Benefit from The Cleaning Authority time-tested business systems, including:

• Customer Acquisition Program.
  Sophisticated, targeted, and effective marketing on a local scale and executed nationally, this program drives approximately 80% of local customer acquisition.
• Human Resource Management Tools.
  Our franchisees have access to systems and programs that help facilitate recruitment, hiring, training / development of a strong team, and management infrastructure. We will help you leverage the human resources component of the business into your greatest asset.
• Customer Retention and Win-Back Programs.
  We want our customers to be with us for life. That said, we have developed unique customer retention and rewards programs to help our franchisees retain as many customers as possible year over year. And should one cancel service, our win-back program is designed to regain that business as effectively as possible.
• Highly Sophisticated Software.
  Our unparalleled business management software allows our franchisees to track their business assets (customers and employees) and optimize efficiencies in real-time. This helps drive profitability across all areas of the business.
• National Call Center.
  Our call center agents field calls from prospective and existing customers on behalf of our franchisees, providing a high-level of customer support while owners and managers may be in the field or handling other items.
• Advanced Digital Strategy.
  National and local website infrastructure with an integrated calendar for real-time estimate scheduling 24/7 online.